Ts & Cs Covid-19

Important- You MUST read the amended Ts & Cs, Privacy Policy and  Consent Form that are in place and form the basis of care provision offered by Love2Latch during the COVID-19 pandemic. 

 

Terms and Conditions (During Covid-19)

 

Booking Terms & Conditions
Thank you for visiting my website. The following details the terms and conditions of service, ensuring that you are able to make an informed choice regarding the right care for you and your child during this difficult time. Please feel free to contact me for any further information or details that will help put you at ease and aid your decision making.

Information giving
All information within the website does not constitute individual professional advice. I can only provide accurate individualised and professional advice during a clinical consultation.

The Online Feeding Assessment and Consultation process is extremely important at this time and I will require personal information regarding both yourself and your baby as this may affect the advice I give and therefore the wellbeing of your child may be affected. Please ensure that you complete the Online Feeding Assessment and Covid-19 Screening questionnaires BEFORE the scheduled Online appointment, otherwise it cannot go ahead as planned.

If a face to face Assessment and Frenulotomy appointment is recommended, please ensure you complete the Covid-19 screening questionnaire the day of your appointment and also please bring your child’s Red Health Record with you to the appointment also.

Consent
To ensure you are able to make the right informed care choice for you and your baby, I have added the updated Covid-19 Consent form to my website and also provided links to it in the booking confirmation and reminder emails. By completing the booking process and stating that you have also read and agree to the updated Covid-19 Privacy Policy, this will be used as explicit proof of you giving full informed consent for me to assess and treat your baby during this unprecedented time. I will then discuss it at length during the Online Feeding Assessment and Consultation appointment, to give you any opportunity to ask further questions before any required face-to-face appointment. Please contact me directly if you would like a hard copy of the consent form to sign and return to me in addition.

Information storage

I am fully registered with the Information Commisioners Office and practice in accordance with the Data Protection Act. All records are stored within a Healthcare Software programme Cliniko and are the property of Jas Jones, Registered Midwife, Tongue Tie Practitioner and IBCLC. Please see Love2Latch’s original Privacy Policy or ask for further details if required.

Fees
Currently during the Covid-19 pandemic, all payments for care will be required online at the point of booking. I use the online system Stripe and there will be no added fee for you, I pay the required fees to offer the service.

Complaints policy
I hope that you will not be unhappy with my service, however if you do feel that there is a need to make a complaint it will be taken very seriously. Please contact me directly in writing to share your concerns and I will endeavour to resolve your complaint as quickly as possible.